Box commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying its suite of cloud-based content management solutions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the Box Content Cloud on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers with experience using the Box Content Cloud. This experience includes working with: the Box Core platform for file storage and collaboration; Box Relay for workflow automation; Box Shield for intelligent security; and Box Governance for data retention management. Forrester then aggregated the experiences of the interviewed customers and combined the results into a single composite organization.
Prior to deploying Box, customers typically used a legacy enterprise content management platform. However, the legacy system presented several limitations: employees reported that their data was hard to access due to poorly designed user experience (UX) and cumbersome log-in procedures. Furthermore, they did not allow external user access, hindering collaboration with partners and vendors. With Box, customers were able to improve employee productivity, save on IT hardware and resource costs, provide a single content layer across their applications, and improve their security posture.